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THE WEEKLY
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12-second Wi-Fi interruption elicits silent rebuke from Starbucks patron
April 1, 2008 | Issue 5-13
Miles, a University of Arizona junior, spends hours each week at the
Starbucks near the school’s campus. “I’ve never had a problem with my
connection here before,” said Miles, while feverishly attempting to
refresh his Gmail account. “This is a horrible waste of time. I haven’t
even logged on to Facebook yet.”
The junior political science major almost went to complain to the store’s
staff after the first eight seconds without Wi-Fi but instead decided to
make extra noise by left-clicking his browser’s refresh button from a
height of two feet and frequently rolling his eyes to a cadence of loud
exhales until his signal was restored.
While wireless service was re-established in less than a half minute,
Miles wonders if this type of thing will become a regular occurrence in
the future. He said he will consider submitting feedback on Starbucks’
website outlining his displeasure but said he likely will not do so
because “the Internet connection here probably won’t last long enough to
click the submit button.”
Miles, who stands to remain angered by the incident for the next five to
six hours, did softly mutter that he might think about “visiting a coffee
shop where they had Internet that worked” moments after his laptop
regained a connection, noticing that the four baristas on duty pretended
not to hear him. “Oh, sure, like they don’t have any idea there’s a
problem.”
Starbucks employees claimed they had no knowledge of an issue and seemed
unconcerned by news of 12-second downtime. “Did someone say
something?” asked shift lead Julia Herrod, who said she would be happy to
offer a free cup of coffee for the inconvenience.
“Oh, a free cup of coffee,” said Miles, reacting to the news of the
appeasement offer. “Will a free cup of coffee go back in time and allow me
to be the first to vote against that trade in my fantasy baseball league?”
While Miles remains upset over the service time-out, he admits that he in
all likelihood will continue visiting the Starbucks store in hopes of one
day speaking to one of the many female students who frequent the location
after visiting the gym across the street.
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